STUDENT SUPPORT

LLN

The Language Literacy Numeracy assessment tool provides learners with an indication on the level of language, literacy and numeracy skills needed to study the VET course. Individuals are subjected to completing the LLN Assessment prior to enrolment. Results will be delivered to training facilitators to determine the level of support or types of support needed to assist participants in their learning experience.

Reasonable Adjustments

Living Planit recognises that there will be cultural diversity and a range of education and learning backgrounds amongst participants. Living Planit ensures all people have an equal opportunity to learn and better themselves. As such, Living Planit endeavours to aid as much as possible to maximise learners’ ability to undertake their training effectively. Assistance may be sought from the Living Planit facilitators and staff.

Fees and Refunds

Living Planit provides fee-for-services and government subsidised courses. Living Planit will require maximum $1500 deposit to be paid during the enrolment process (where fee is below $1500, payment is required). We will make refunds to students in certain circumstances, please refer to the Participant Handbook for details. To apply for a refund, you should email a request detailing your circumstances to accounts@livingplanit.com.au

Extension

You must complete your course within the timeframe specified by Living Planit, before the expiry day outlined in your assessment outline. If you require more time to complete your studies, you can apply for a course extension by submitting your request in writing to Living Planit before the expiry date and properly completing and lodging paperwork LP require to support your application. Please refer to the Participant Handbook for details.

Deferral

If for any reason, you wish to defer your involvement in training and assessment, please discuss this with your trainer as a first step. Your trainer may refer you to another, appropriate staff member to discuss any support requirements or to the Customer Protection Officer if you have a complaint or grievance. In all instances, we will endeavour to implement processes that will support you to continue with your training. Please refer to the Participant Handbook for details.

Withdrawals

If you decide to withdraw from a course, we ask that you discuss the reasons for doing so with your trainer and assessor or staff member. They may refer you to the Customer Protection Officer if you have a complaint or grievance. Living Planit will endeavour to assist all learners to complete their training within the timeframe. However, if no responses received from learners by the expiry day, learners will be considered to have willingly withdrawn from the course.

Complaints

Any participant or client, potential participant or client, or third party may lodge a complaint with Living Planit with the reasonable expectation that all matters and issues will be treated with integrity and privacy and handled systematically, objectively and appropriately in accordance with the principles of natural justice and procedural fairness. Please refer to the Participant Handbook for detailed steps to lodge your complaints.

Consumer Protection

Living Planit is aware of its obligations to provide consumer protection for all students as designated in the Competition and Consumer Act 2010, the NSW Fair Trading Act 1978, the Standards for RTOs 2015 and Smart and Skilled Consumer Protection Policy. To ensure our customers are fully protected and aware of their rights and of avenues of complaint, we have developed a Consumer Protection Strategy. Please refer to the Participant Handbook for details.

Privacy

Living Planit is committed to providing confidentiality and privacy to its participants. Living Planit will not provide participants’ personal or training information to unauthorised third parties unless prior written permission has been received from the individual. Through the processes of providing training and assessment services, Living Planit may be requested to provide details to governing authorities of training programs.