Learner Support
A little guidance.
A lot of possibility.
Studying does not always go to plan. If you have questions about your course, assessments, technology or personal circumstances affecting your study, please contact your trainer or our learner support team. We can discuss the support available and help you work out the next step.
Please read the Participant Handbook before enrolling. It explains your rights and responsibilities, fees, assessment arrangements, support options and the processes for complaints, appeals, deferrals and withdrawals.
Download the Participant Handbook (PDF)
Learner Rights and Responsibilities
You have the right to clear information, fair assessment and a respectful learning environment. We ask you to provide accurate information, participate in your training, submit your own work and treat others respectfully. The Participant Handbook sets out your rights and responsibilities in full.
Language, Literacy, Numeracy and Digital Skills
We assess your language, literacy, numeracy and digital skills before enrolment to help confirm that the course is suitable and identify any support you may need. If reading, writing, maths or using the online learning system is a concern, please tell us so we can discuss support options with you.
Learning Support and Reasonable Adjustments
Support may include additional learning resources, help from your trainer, adjustments to training or assessment, or referral to a specialist service. If you have a disability, medical condition, learning difference or other circumstance affecting your study, contact operations@livingplanit.com.au as early as you can. We will discuss your needs and what arrangements are appropriate.
Unique Student Identifier (USI)
You will need a USI for nationally recognised training. You can create or find yours at usi.gov.au, or ask us about authorising Living Planit to create one on your behalf. We need your USI before we can issue your qualification or Statement of Attainment.
Fees, Refunds and Consumer Protection
We will give you information about your course fees, payment arrangements and any additional costs before you enrol. If you withdraw or your training is cancelled, any refund will be considered under our Fees and Refunds Policy. Please contact us if you have a question about a fee or payment.
Extensions, Deferrals and Withdrawals
If you miss an assessment due date or need to pause or leave your course, contact us as early as possible. Different processes apply to assessment extensions, course extensions, deferrals and withdrawals, and some may affect your fees or enrolment. We can explain your options before you decide what to do.
Complaints and Appeals
If you are unhappy with your training, assessment or another service, you can raise the concern with your trainer or contact operations@livingplanit.com.au directly. You can also appeal an assessment decision. The Participant Handbook explains how to make a formal complaint or appeal and how it will be reviewed.
Privacy and Data Protection
We collect and use personal information to manage your enrolment, training and assessment, and to meet reporting requirements. The Participant Handbook and Privacy Policy explain what information is collected, when it may be shared, and how you can request access to or correction of your records.
Training and Assessment Information
Your course information explains how training is delivered, what assessments you need to complete and when they are due. Your trainer will provide feedback on your work. If you do not understand an assessment or are having difficulty making progress, contact your trainer early so you can discuss the support available.